Inclusions and critical details
Included
Includes 30 days use of the container or containers with delivery of the empty container and pickup of the full container at origin, then delivery of the full container and pickup of the empty container at destination.
The 30-day period starts when the empty container is dropped at origin. The container must be emptied and ready for pickup at destination within 30 days of dropping the container at origin. For example, you can use seven days to load at origin, then seven to 10 business days for transit, leaving roughly 11 days to unload at destination depending on weekends and holidays.
Placement requirements
To properly place your container, Cend requires 13.5 ft. in height clearance, 12 ft. width clearance, and 55 ft. in length clearance. If the container will be placed on the street, check with local authorities about any permits required before the scheduled delivery date.
Potential charges
Sometimes location features make moving take longer, including elevators, stairs, and not being able to park the truck near your home. Some items require special handling. After connecting with a Cend move expert, Cend will let you know if any additional charges apply.
Move day
For container delivery, a representative who is 18 years or older must be present to tell the driver where to place the container. No one needs to be present for container pickup, but please ensure there is nothing in the way of the truck picking up the container.
Legal stuff and important information
Payment terms: After going through the steps to get your online estimate, Cend will be in touch within one business day to get a few more details and then send you a personalized quote. When you are ready to book, Cend will securely collect your payment details as you sign your quote. Cend will automatically charge the full quoted amount to your card three business days before your scheduled pickup.
Cancellation policy: If you need to cancel within 48 hours of your service date, up to 50% of your payment may be retained. For schedule changes made with less than one business day's notice, a service attempt fee will apply.
Terms and conditions: Available at Terms & Conditions.
Prohibited items
It is against the law, and not safe, for Cend to move anything flammable, explosive, or corrosive. If prohibited items are included in your shipment, all coverage protection will be void.
- Acids, adhesives, aerosols, alcohol or wine, ammonia, ammunition, anti-freeze, batteries, bleach, butane tanks, and car batteries
- Charcoal briquettes, chemicals, chemistry sets, cleaners, construction material, darkroom chemicals, disinfectants, and fertilizer
- Fire extinguishers, firewood, fireworks, fuel, gasoline, gun reloading supplies, hover boards, kerosene, lamp oil, lighter fluid, and loaded guns
- Matches, motor oil, nail polish, nail polish remover, paint thinner, paints, perishable items, pesticides, petroleum products, poisons, and polishes
- Pool chemicals, pressurized containers, propane tanks, scuba tanks, shellac, solvents, Sterno, varnishes, weed killer, welding gases, and wood stains
Propane, butane, and scuba tanks cannot travel with household goods, even if emptied or professionally purged. Liquids that could freeze in transit cannot be included, and Cend cannot take responsibility for damage caused by liquids.