Inclusions & exclusions
- Packing and loading at a residence with normal access on the ground floor.
- Disassembly/reassembly of items that must be taken apart in order to move safely (with the exception of specialty items).
- Normal export and import formalities.
- Door-to-door transport including freight services (kindly note that freight rates are subject to change by the carriers at any time, we reserve the right to adapt our rates accordingly and will advise should any increase be advised by the carriers).
- Delivery to residence with normal access at ground floor.
- Export and import formalities not typical to every shipment. These include but are not limited to inspections, quarantine, fumigation, demurrage/detention charges, additional port charges associated with customs delays, and/or administration costs for bonded clearance.
- Costs related to inherited goods, goods of a commercial nature, returned goods, and any other items outside the standard used household goods.
- Duties and taxes.
- Difficult access requiring shuttles, parking permits, long carry, stair carry, or elevator charges.
- Third party services for difficult disassembling/assembling of furniture (e.g. IKEA furniture, German Schranks, swing set, etc).
- Crating and/or handling of pianos, safes, and other heavy objects.
- Valet, Electrician, or Handyman service.
- One-time warehouse handling charge in/out.
- Mileage in excess of 100 miles round trip.
- Move day: you (or a designated representative who is 18+ years old) are required to be available between 8am-5pm for the scheduled move day(s). The crew arrival window will be provided the business day prior to service.
Legal stuff & important info
Payment terms: After going through the steps to get your online estimate, we’ll be in touch within one business day to get a few more details and then send you a personalized quote. When you’re ready to book, we’ll securely collect your payment details as you sign your quote. For a hassle-free experience, we’ll automatically charge the 50% of the quoted amount to your card three business days before your scheduled pickup and the remaining balance five business days after pickup —no extra steps needed on your end.
Cancelation policy: We know plans can change. Just please know that if you need to cancel within 48 hours of your service date, up to 50% of your payment may be retained. For schedule changes made with less than one business day’s notice, a service attempt fee will apply.
Terms & conditions: are available at https://cend.com/terms-conditions.
Prohibited items
For your safety and peace of mind, certain items simply can’t go the distance. It’s against the law—and not safe—for us to move anything flammable, explosive, or corrosive. If prohibited items are included in your shipment, all coverage protection will be void. Hazardous materials include, but aren’t limited to: